Privacy Policy

Effective Date: November 13, 2026

Acadiana Counseling Connection, LLC (“ACC,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how information may be collected, used, and shared when you visit our website or communicate with us through the website.

This policy applies to information collected through this website. It does not replace or modify any Notice of Privacy Practices that may apply to protected health information created or maintained in connection with treatment or other healthcare services.

Information You Provide to Us

You may choose to provide information when you:

submit a contact or inquiry form;
request information about therapy, forensic services, professional services, trainings, or other services;
communicate with us by email or telephone; or
voluntarily provide information through another feature of the website.

Depending on how you contact us, this information may include your name, email address, telephone number, preferred method of contact, the type of service you are seeking, and the contents of your message.

Please do not submit sensitive clinical, medical, or other confidential information through the general website contact form. The form is intended for general inquiries and scheduling purposes and should not be used for urgent, emergency, or highly sensitive communications.

Information Collected Automatically

Like many websites, our site may automatically collect limited technical information when you visit, such as:

browser and device information;
IP address;
pages viewed;
referring website or source;
approximate location derived from technical information;
date and time of visits; and
information collected through cookies or similar technologies.

Our website is hosted through Squarespace, which may use cookies and related technologies necessary to operate the website and, depending on our site settings, to provide analytics or other functionality.

How We Use Information

We may use information collected through the website to:

respond to questions and inquiries;
assist with scheduling or determining an appropriate next step;
provide information about ACC services;
operate, maintain, and improve the website;
understand how visitors use the website;
protect the security and integrity of our website and business operations;
comply with applicable legal and regulatory obligations; and
communicate with you when you have requested or authorized us to do so.

Submitting an inquiry through this website does not establish a therapist-client relationship or guarantee acceptance as a client.

Cookies and Analytics

Our website may use cookies and similar technologies to support website functionality, remember preferences, and understand general site usage.

Some cookies may be necessary for the website to function properly. Other cookies or analytics technologies may depend on the services and features enabled on the site.

You may be able to control cookies through your browser settings or through any cookie-management options presented on the website. Disabling certain cookies may affect website functionality.

Sharing of Information

ACC does not sell your personal information.

We may share limited information with service providers that help us operate our website, communications, scheduling, or other business functions when reasonably necessary for those services.

We may also disclose information when required by law, legal process, court order, or governmental request, or when reasonably necessary to protect the rights, safety, or security of ACC, our users, or others.

Third-Party Services and Links

This website may contain links to services or websites operated by third parties, including our client portal, scheduling or communication services, professional resources, social media platforms, or other external sites.

ACC is not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of any external service you choose to use.

Client and Clinical Information

Information relating to an established therapeutic relationship may be subject to additional privacy protections and professional confidentiality requirements.

Clinical records and protected health information maintained by ACC are handled separately from general website information and in accordance with applicable law, professional standards, and ACC's Notice of Privacy Practices when applicable.

The public website contact form, ordinary email, and general website messaging should not be used to communicate sensitive clinical information unless you have specifically been instructed that the method is appropriate for that purpose.

Data Security

ACC takes reasonable steps to protect information in our possession. However, no website, electronic communication, or method of transmitting information over the internet can be guaranteed to be completely secure.

For this reason, please avoid sending sensitive clinical or confidential information through general website forms or ordinary email.

Children's Privacy

This website is intended to provide general information about ACC and its services and is not designed for children to independently submit personal information.

Parents or legal guardians seeking services for a minor should contact ACC through the appropriate inquiry process.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our website, practices, technology, or legal requirements.

When we make changes, we may update the effective date shown at the top of this page.

Contact Us

Questions about this Privacy Policy may be directed to:

Acadiana Counseling Connection, LLC
905 Jefferson St., Suite 500A
Lafayette, LA 70501
337-205-3064
info@acadianacc.com

Emergencies and Crisis Situations

This website and its contact forms are not monitored for emergencies.

If you are in immediate danger or experiencing a medical emergency, call 911 or go to the nearest emergency room.

If you are experiencing a mental health or suicidal crisis, call or text 988 to reach the Suicide & Crisis Lifeline.